Jan 2024 – Present
Mishimoto Automotive
Director, Digital Experience & Technology
Garnet Valley, PA
Recruited by the CEO to rebuild ecommerce after leadership turnover. I lead the product, engineering, data and CX team behind six Magento storefronts (DTC and B2B across the US, EU and UK) on NetSuite, with P&L accountability and ownership of MarTech, vendor and offshore budgets.
- Delivered 20% revenue growth within six months and double-digit growth in each of the first two years.
- Founded centers of excellence for SEO, analytics, CRO, site speed and Kanban delivery; grew the team 50%.
- Cut recurring software spend by replacing Optimizely, Adobe Live Search, AfterShip and an ERP connector with lower-cost or in-house builds (n8n, Meilisearch, Attentive).
- Ran a two-day B2B workshop with the CEO and sales leadership to open the wholesale portal beyond ~85 distributors to independent shops.
- Directed cross-border compliance for ~5,500 SKUs across Canada and 27 EU countries, including DDP duties at checkout.
- Built an AI-assisted session-replay QA pipeline that surfaced and prioritized ~50 storefront defects.