Free

The Score rates this checkpoint from two questions: how campaigns get built in your email and SMS platform, and how your automated flows are looked after. This is what each rating looks like in practice.

0 or 1: not started, or ad hoc

  • No regular campaigns, or someone writes one when there’s time.
  • No flows running, or a welcome flow from setup that nobody has touched since.

A 2: in place, not connected to AI

  • Campaigns go out on a calendar, built by hand or by an agency.
  • A full set of flows is running: welcome, abandoned cart and post-purchase at least.
  • Flows are reviewed and tuned by hand.
  • Every send has a named approver.

A 3: connected, used sometimes

Everything in a 2, plus:

  • AI connected to the platform drafts some campaigns or segments.
  • AI with access to the account audits or edits your flows sometimes.
  • You’ve decided what the connection can change, and nothing sends without a human yes.

A 4: connected, and part of how work gets done

Everything in a 3, plus:

  • AI connected to the platform builds most campaigns and segments. You approve them.
  • AI reviews and updates your flows on a schedule, not just when someone remembers.
  • Campaign emails and creative come out on-system, from your design system.
  • Campaigns draw on live product data, not copied-in details.

You’ve earned a 4 when…

  • The calendar gets filled without anyone writing every email from scratch.
  • A new segment goes from idea to built in one conversation.
  • Your flows have been looked at recently, and you know when they’ll be looked at next.
  • Every send still has a human yes, and that yes is quick, because the draft was right.

Next track: Process mapping and automation.